Supply Terms

Part 1Supply of products

1.1 Scope and company

These terms govern the supply of products — bicycles, components, accessories, equipment and clothing — by Lima & Limão — Cycling Services, Lda. (hereinafter «Lima & Limão»), with registered office at Rua José Maria da Rosa Albino, n.º 10, 2910-118 Setúbal, Portugal, tax and company registration number 509 425 437, registered at the Setúbal Commercial Registry under the same number. They apply to purchases in the shop, to distance orders and to sales to agents and shops.

1.2 Other services and other brands

• Bike rental, workshop and tours — governed by the Terms and Conditions for Bike Tours and Bike Rental, not by this page.
• Orders placed on vedettecycling.com — governed by the terms published on that site, the online shop of the Vedette Cycling brand, also owned by Lima & Limão.

1.3 Availability

Unless otherwise agreed, orders are delivered in mainland Portugal and in the Madeira and Azores archipelagos, with billing and delivery addresses in the same territory.

1.4 Orders and formation of the contract

After an order is placed, Lima & Limão sends an acknowledgement of receipt. That acknowledgement is not yet acceptance of the order: the order is an intention to buy and remains subject to confirmation. The contract is formed only with written confirmation from Lima & Limão, and only for the products confirmed there. There is no obligation to supply the remaining products in the order until they are confirmed.

1.5 Prices

Prices are those shown on the website and in the price lists by brand, include VAT at the legal rate in force, and may change without notice, without affecting orders already confirmed. If you find a product without a price, please let us know at escritorio@limaelimao.com.

1.6 Payment

In sales to consumers, payment is due at the time of purchase or of order confirmation. All usual payment methods are accepted — cash, Multibanco, MB Way, debit and credit card and bank transfer. In sales to agents and shops, payment is due within 30 days of the invoice date.

1.7 Late payment

In the event of late payment, interest is due at the applicable statutory rate, plus the maximum surcharge allowed by law, together with the costs incurred in recovering the amounts owed.

1.8 Delivery, risk and title

Orders may be collected at the shop or shipped. Shipping costs are those announced at the time of the order and are borne by the customer; the delivery time is the one stated in the order confirmation. Risk passes to the customer on delivery. Title passes only once all amounts due, including delivery charges, have been paid in full.

1.9 Right of withdrawal (distance purchases)

For purchases made at a distance or off-premises, the consumer may withdraw from the contract within 14 days of receiving the products, without giving any reason, under Portuguese Decree-Law no. 24/2014. Notice must be given in writing to escritorio@limaelimao.com. Products must be returned complete and without signs of use beyond what is necessary to establish their nature and functioning. The direct cost of returning the goods is borne by the customer. Where the return is due to a lack of conformity or to an error by Lima & Limão, that cost is borne by Lima & Limão. There is no right of withdrawal for personalised or made-to-measure products.

1.10 Guarantee

Products comply, on delivery, with the description, quality and fitness legitimately expected of this type of product. Consumers benefit from the 3-year legal guarantee of conformity under Portuguese Decree-Law no. 84/2021. The same 3-year period applies to second-hand products, without reduction. In sales to agents, shops and other professionals buying for resale, the guarantee provided by each brand’s manufacturer applies, on its own terms and periods. Normal wear, accidental damage, misuse, lack of maintenance and assembly or adjustments carried out by third parties are not covered.

1.11 Third-party products and external links

The website may contain links to other companies’ sites. Lima & Limão is not responsible for products purchased there, nor for the guarantees given by those sellers.

1.12 Communications

Communications about orders and invoices should be sent to escritorio@limaelimao.com. An e-mail is deemed received when it reaches the recipient’s server. The customer accepts that contractual information may be provided electronically, for the legal purposes of written communication.

1.13 Assignment

The customer may not assign their contractual position, or the rights and obligations arising from it, without the written agreement of Lima & Limão. Lima & Limão may assign it or subcontract performance, without prejudice to the customer’s rights.

1.14 Force majeure

Lima & Limão is not liable for failure or delay in performance caused by events beyond its reasonable control, including strikes, civil unrest, war, acts of terrorism, fire, storm, flood, earthquake, epidemic, failure of transport or telecommunications networks, and acts or restrictions of public authorities. While they last, obligations are suspended and all reasonable means will be used to resume them.

1.15 Changes to these terms

These terms may be revised to reflect legal, technical or market changes. Each order is governed by the terms in force when it is placed, unless the law requires otherwise.

1.16 Entire agreement and severability

These terms, together with the documents expressly referred to in them, constitute the entire agreement on supply and replace any previous understandings on the same matter. If any clause is held invalid or unenforceable, the remaining clauses stay in force.

Part 2Common provisions

2.1 Data protection

Personal data collected for orders and invoicing is processed by Lima & Limão, as controller, to perform the contract, to issue invoices and to comply with legal obligations, in particular tax and guarantee obligations, under the GDPR and the Privacy Policy available on the website. It is kept for the applicable legal periods and is not shared with third parties beyond what is necessary for delivery, payment and legal obligations. Data subjects may exercise their rights of access, rectification, erasure, restriction, portability and objection at info@limaelimao.com, and may lodge a complaint with the Portuguese Data Protection Authority (CNPD).

2.2 Complaints

Any problem should be reported as soon as it is noticed, so that it can be resolved. Consumers also have access to the electronic Complaints Book at www.livroreclamacoes.pt.

2.3 Alternative dispute resolution

In a consumer dispute, the consumer may turn to the competent alternative dispute resolution body: Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL) — www.centroarbitragemlisboa.pt (Law no. 144/2015).

2.4 Governing law and jurisdiction

These terms are governed by Portuguese law. For disputes that are not required to be heard elsewhere by mandatory rule, the parties elect the courts of the district of Setúbal, expressly waiving any other.

2.5 Acceptance

By placing an order, collecting products or accepting the invoice, the customer declares that they have read, understood and accepted these terms and conditions. If in doubt, please contact us before completing the purchase.

Lima & Limão — Cycling Services, Lda. · The management · Version of 30 September 2026 · Replaces the Terms and Conditions of Supply of January 2017 · This is an English translation of the Portuguese terms; in the event of any discrepancy, the Portuguese version prevails.